About a week ago, I wrote a blog post titled Everybody Loves a Peeping Tom, which addressed how effective the SMM activity of observing conversation can be in retaining your company’s current customers and generating a buzz to attract new customers.
Yesterday, I wrote a completely unrelated blog post, which reviewed some of the best free Web Analytics products that are available today, and the price you pay for “free”.
The intentions of Mr. Cullen’s comment to my article are obvious. I know the guy wanted to post a comment on my page so that readers could glance down at the comment and notice that technical corrections had been made to StatCounter; however, I am sure Mr. Cullen also realized that there are not many (if any) subscribers to my blog. Heck, in the three posts I have made on Sphinn, I have only received 8 Sphinn Votes, and a majority of those came from an article someone else wrote.
The truth is, I am just a small rookie fish in a giant ocean of internet marketers who have much more
credible of an opinion than I do. But Mr. Cullen didn’t care about my credibility. He wanted to address the problems I had experienced with his product, and reclaim my confidence in his brand.
Looks like some company’s do care what the little people think about their product after all. Good show Mr. Cullen. How are things in Dublin?
Here is his coment:
I just wanted to drop by and thank you for your review of StatCounter – we really appreciate it.
If I may, I’d like to respond to some of your points …
We are actually rolling out our new version of StatCounter (http://blog.statcounter.com/?p=9 at the moment and over the last few days we did have some trouble with the IP blocking feature. This problem affected projects created over approximately a one week period but has now been fully resolved. Apologies for any inconvenience caused.
Invisible Option & Custom Logo
We give all members (free and upgraded) the option of a completely invisible counter, a very customisable counter and a choice of buttons for their website. Our members are not forced to display a counter or logo on their sites.
In case there is any confusion, I just thought I would clarify what we mean by offering a “Custom Logo” option with upgraded accounts. This feature is mainly for our members who are website developers and track multiple sites within their StatCounter accounts.
To make this explanation a bit clearer let’s talk about DEVELOPER who is a website developer and has designed numerous websites for various customers including CLIENT.
Using the StatCounter user access privilege options DEVELOPER can assign special log
in details to CLIENT. Using this log in information, CLIENT can log into DEVELOPER’s StatCounter account BUT only see stats for his OWN website. In other words, the stats for the other sites built by DEVELOPER are not visible to CLIENT.
The Custom Logo feature allows DEVELOPER to display his OWN logo within the StatCounter account so the DEVELOPER logo is visible to all his clients when they log into his StatCounter account. I hope that explains!
StatCounter works very well alongside all tracking programs… so we were a little surprised to hear that you have heard of an issue with wordpress tracking. If you have any more details about this we would be very grateful if you could pass these on to us so that we can investigate further. Please use this form and mark your comments for my attention:
Thanks again for the review!
All the best,